CONNECT registration instructions

Update your Contact Details

Please click on the button below to update your email address, alternative delivery point or telephone number on the TENA system. Please note you will need to supply your personal Patient Id number for us to identify your record.

By providing your email address you will be able to receive a 2 hour delivery window.

Order Activation

To activate your TENA Home Delivery order, please complete your details below. Please do not activate your order if you require a prescription or address change. Please contact your Continence Service for assistance.

* Mandatory fields

Personal Details

(Your unique Patient ID is shown on your last delivery note.)

Enquiries

If you have an enquiry, please Contact Us. Our working hours are Monday-Friday 8am – 7pm. We will respond to your enquiry within 2 working days.

If your enquiry is urgent please telephone 0345 741 3643

Please note from 2nd November 2026 this online ordering form will no longer be available.
You can still order online using our CONNECT service detailed above.

Personal Data is held under the terms of the Data Protection Act 2018 and in accordance with the General Data Protection Regulations 2016 (GDPR) for the sole use of the NHS Trust and its contracted agents in the provision of delivery service and customer service. The information will not be transferred or used for any other purpose and will not be shared with third parties, other than those directly related to the provision of the agreed service. Details of our privacy policy can be requested by telephoning 0345 741 3643 or email your request to: PrivacypolicyHD@Essity.com

Want to buy additional products?

Shop direct with TENA at tenadirect.co.uk. Browse the entire TENA range of continence care and personal hygiene products and have them delivered direct-to-your-door. Delivery is both free and discreet.